cancellation policy

Our cancellation policy is as follows:

1. Customers are entitled to cancel transactions before shipping.

2. After shipping, customers are entitled to cancel the order and receive a refund including postage and packaging if the customer did not receive the item or the item arrived damaged or the item does not meet the customer's expectations.

3.  Customers must notify treasure+keep in writing via email to antonia@treasureandkeep.co.uk within 14 days of receiving the item if they wish to cancel the order. To receive a refund, the item must be returned by the customer within 14 days of written notification.